Hard Rock Hotel & Casino Sioux City

PBX Operator (Part-Time)

US-IA-Sioux City
Requisition ID
2016-1198
# of Openings
3

Overview

POSITION SUMMARY
The incumbent in this position is responsible for expediting all incoming calls in a timely and accurate manner, monitoring fire alarms, and responding to emergency situations, as well as handling guest messages, wake-up calls, and room service orders.

GENERAL ACCOUNTABILITIES
1. Receive internal and external calls in order to answer questions, direct calls or provide general information.
2. Log and distribute hotel guest, hotel management, and hotel executive’s messages, as well as handling of guest and wake-up calls.
3. Meet department standards regarding dialogue and customer courtesy.
4. Take in room dining orders, follow up with Bellman for delivery and follow up with guest to ensure satisfaction.

WORKING CONDITIONS
Must have ability to:
• Use all equipment associated with the position, including but not limited to computer keyboard, PBX console system, paging system, and two-way radios, and cellular phone equipment.
• Reach equipment and supplies that are located on a raised panel, including the fire panel button, walkie talkie, wake-up clocks, clipboards, etc.
• Use a computer effectively to access, understand, and input customer information.
• Effectively communicate in English with customers and co-works.
• Review and comprehend all necessary documentation.
• Operate in a working environment that is sedentary in nature and subject to varying levels of noise.
• Speak English.

JOB QUALIFICATIONS
Effective written and verbal communication skills required. These skills are typically acquired through two months of on-the-job training. High school diploma or GED required. Prior PBX experience helpful, but not required.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed