Hard Rock Hotel & Casino Sioux City

  • Casino Services Representative (Soft Count) - Part-Time

    Job Locations US-IA-Sioux City
    Requisition ID
    # of Openings
  • Overview

    This is a part-time position starting at $12.50 per hour



    The incumbent in this position is responsible for ensuring that revenue from table games and slots are dropped and counted in compliance with the Iowa Racing & Gaming Commission standards and company internal controls, performing varied cashier functions, and promoting the Backstage Pass Card sign up and usage in a pleasant, efficient, and honest manner.



    (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

    1. Cash checks, cashier checks, coins, or chips for customers and Team Members.

    2. Handle large amounts of money, accounting for total funds received throughout the day, at the end of each day.

    3. Maintain accountability over a cashier drawer.

    4. Perform all duties in a confidential manner. Is knowledgeable and adheres to Title 31.

    5. Encourage customers to use the Backstage Pass, which entails explaining how to use the card as well as the advantages of its use.

    6. Effectively explain complimentary structure and how to qualify for different levels of complimentary.

    7. Maintain database such as updating of customer records and flagging of duplicate accounts.

    8. Promote Backstage Pass to all guests.

    9. Help communicate all Backstage Pass promotions as well as slot tournaments.

    10. Help with maintenance and inventory control of Backstage Pass merchandise and supplies.

    11. Provide assistance to the Casino Host with guests and special events, as needed.

    12. Other duties as assigned.

    13. May distribute promotional material per promotion guidelines.

    14. Remove bill validator drop boxes from slot machines and replace with empty boxes.
    15. Load dropped bill validator boxes on cart and transport to the count room.

    16. Must be able to operate a 2 pocket currency counter machine to count and strap currency from slot bill validator cash boxes, table game drop boxes and non-gaming revenue.
    17. Trace and match fills/credit slips form table game drop boxes to the Master Games Summary Report and document any discrepancies.

    18. Must be able to operate a MPS Cummins machine and upload end of day totals to the Audit department.

    19. Empty table game drop boxes individually and in numerical order.

    20. Remove and fill cassettes from the NRT (kiosk) machines.



    Must have ability to:
    • Subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.
    • Communicate effectively with customers at all times, as well as with all levels of Team Members.
    • Effectively and efficiently move around the Cage.
    • Use computer keyboard, 10-key, calculator, Jetsort machine.
    • Identify and accurately cash different denominations of gaming chips, cash currency, checks, etc.
    • Balance bank at end of shift.
    • Perform basic mathematical functions.
    • Identify different denominations of gaming chips and currency and to count and stack chips and currency.
    • Bend, squat, reach and twist so as to be able to retrieve full and empty drop boxes.
    • Remain standing for majority of shift and to move around casino cage, count room, or casino floor in an efficient manner.
    • Print and write legibly.
    • Maintain confidentiality.
    • Push/pull a slot full bill validator drop cart with assistance.


    Computer input and 10-key experience preferred but not required. Previous experience in operating money counter/facer helpful. Qualifications are typically acquired through two months of on the job training, or through related experience.



    In addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:

    • Attend required training sessions offered by the Hard Rock Hotel & Casino Sioux City.
    • Perform the duties described in compliance with local laws and regulations.
    • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
    • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
    • Consult Internal Control Procedures and Policy Manuals for guidance.
    • Report illegal activity to Security or the appropriate levels of Management.


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